Frequently Asked Questions

Everything you need to know to master the flame.

How much does shipping cost for heavy grills?

We offer flat-rate freight shipping on all full-sized grills. Standard accessories and smaller tools qualify for free shipping on orders over $99 within the continental United States.

What is your return policy on used equipment?

For safety and hygiene reasons, we can only accept returns on unused equipment in its original packaging within 30 days of purchase. If your grill has a manufacturer defect, it is covered under our comprehensive warranty program.

Do you offer assembly services?

Yes, we partner with local professionals to offer white-glove assembly and setup for an additional fee at checkout. This service includes unboxing, full assembly, and removal of packaging materials.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.

How do I track my delivery?

Once your order ships, you will receive an email with a tracking number. For large freight deliveries, the carrier will contact you directly to schedule a specific delivery window.

Are your grills covered by a warranty?

Every grill sold at The BBQ King comes with a manufacturer's warranty, ranging from 2 to 10 years depending on the brand and model. We also offer extended protection plans for peace of mind.